Saint-Gobain India Private Limited, with its registered office at Level 7, Chettinad Sigapi Achi Building, 18/3, Rukmani Lakshmipathi Road, Egmore, Chennai – 600008 provides the below shipping and delivery policy (“Policy”) in respect of the Product(s).
1.1. We provide shipping and delivery of Our Products within Bangalore currently. Kindly enter pincode to check if the product is deliverable at your address. We aim to provide the best customer experience to handle Your order in the best possible way and to ensure that You have a hassle-free experience in receiving the Product that You have ordered from the Website.
1.2. By agreeing to use the Website and/or initiating a request for the purchase of Product(s) on the Website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on the Website.
1.3. Please note that We may from time to time change the terms of this Policy on the Website. Every time You wish to use the Website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
2.1. Our authorised dealer shall partner with third party logistics service providers in order to effectuate product shipping. Except as otherwise provided in any applicable policy, We provide free shipping for each and every order within Territory. We may reasonably attempt to deliver Your purchased Product within 7-10 business days from the receipt of Your order, which depends on Your location where delivery has to be made.
2.2. This estimated timeline is 7-10 business days. You will receive an e-mail from us once the order is dispatched.
2.3. You agree and understand that, though We endeavour to ship and deliver Our Products all across the Territory. We may, at Our sole discretion determine a select list of areas which are unserviceable for the delivery of Products. We or Our Shipping Partners do not provide shipping and delivery services in such unserviceable areas and may not process Your orders on the Website in such cases. In the event an area has been deemed unserviceable by Us, We shall notify such User at the time of placing an order on the Website. You may also verify whether an area is unserviceable for deliveries by Us by entering the relevant area pin-code on the Website. We reserve the right to cancel Your order in case the Product is shipped and the pin-code becomes unserviceable.
2.4. You agree and acknowledge that to effectuate timely delivery of the purchased Products to You, We may inquire or collect specific information like Your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by You to Us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that You shall bear absolute liability in case of any failure by Us in delivering the purchased Products due to Your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that We shall not be liable in any manner and at any point in time due to Your failure to provide correct and complete information.
2.5. In the event You are not available or present to accept the delivery of the Product, Our Shipping Partners will make a maximum of 2 attempts to deliver the purchased Product(s) to You. If the 2nd delivery attempt is unsuccessful and You continue to remain unavailable, We reserve the right to cancel the order of the purchased Products at Our sole discretion and process the return of such Product to Us. We further reserve the right to deduct the shipping and delivery charges borne by Us while processing any refunds in accordance to our Cancellation, Replacement and Refund Policy.
2.6. While We make reasonable endeavours in ensuring that purchased Products are delivered to You in a timely manner and within the timeline notified to You, You accept and acknowledge that the delivery may be delayed on account of any logistic issues or if the delay or failure arises from any force majeure event which is beyond Our control. In such events of delay, We shall make a reasonable attempt to inform You by writing to Your email address and/or mobile number registered with Us. We disclaim all liabilities that may arise on account of Our failure to inform or notify You of delays in the delivery of purchased Products on the Website. Further, We shall be under no obligation to compensate You for any claim that may otherwise arise on account of a delay in the shipment or delivery or use of the purchased Products.
2.7. We endeavour to engage Shipping Partners, employees, and agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in Our control, and it is not possible for Us to monitor and observe each delivery executive. Since We are merely facilitating the delivery of a Product purchased by You, We shall not be liable for any acts or omissions on part of Our delivery agents, employees, or personnel and/ or the Shipping Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. Any ill-mannerism, impoliteness, discourtesy or offensiveness shown by Our delivery executives or the employees, agents, personnel of the Shipping Partners is beyond Our control and any issue arising between You and the delivery executive or an employee, agent, personnel of the Shipping Partner will have to be resolved by You, independently. You agree and acknowledge that You will not hold Us responsible or require Us to settle, mediate or resolve any disputes between You and the delivery personnel delivering the Products to You.
2.8 Once You place an order on the Website, the order details would be redirected to our authorised partner who will take up the responsibility of fulfilling the order.
Any queries or concerns relating to the shipping and delivery policy may be directed by You to Our customer support team who can be contacted at 1800 102 1215 or support.india@saint gobain.com